Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

Shipping Method Delivery Time Cost Carrier
Standard Shipping 10-15 business days after dispatch $12.95 DHL or FedEx
Free Shipping 15-25 business days after dispatch FREE (Orders over $50) EMS

Please Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

Returns & Exchanges Policy

At Men’s Dress Shirts Store, we take pride in delivering premium menswear that reflects sophistication and impeccable style. We’ve established a straightforward returns and exchanges process that maintains the same standard of excellence you expect from our collections.

Key Policy Highlights

  • 15-day return window from delivery date
  • Items must be unworn, unaltered, and in original condition with tags attached
  • Refunds issued to original payment method within 7-10 business days
  • Free return shipping for defective or incorrect items

Eligibility Requirements

To qualify for a return or exchange, items must meet the following criteria:

  • Return request initiated within 15 days of delivery confirmation
  • Merchandise in original condition: unworn, unwashed, unaltered
  • All original tags and packaging intact
  • Accompanied by original receipt or order confirmation

Non-Returnable Items

To maintain quality standards for all our customers, the following items cannot be returned or exchanged:

  • Final sale items (clearly marked during purchase)
  • Personalized or custom-tailored garments (including made-to-measure suits and dress shirts)
  • Items without original tags or with signs of wear
  • Products damaged due to customer misuse or improper care

Return & Exchange Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

RETURN/EXCHANGE REQUEST TEMPLATE

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Men’s Dress Shirts Store Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Information:
– Order Number:
– Order Date:
– Product(s) to Return:
– Reason for Return/Exchange:

Exchange Preferences (if applicable):
– Desired Size/Color/Item:

Customer Information:
– Full Name:
– Email Address:
– Phone Number:

I confirm that the item(s) are in original condition with all tags attached.

Sincerely,
[Your Name]

Step 2: Receive Your Return Authorization

Within 24-48 business hours, you’ll receive a Return Authorization Number and detailed instructions via email. Please do not ship items without this authorization.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging, include the original receipt or order confirmation copy, and clearly mark the Return Authorization Number on the outside of the package.

Return Shipping Address:
Men’s Dress Shirts Store Returns Department
2543 The Meadows
Montgomery, US 36116

Step 4: Processing and Refund

Once we receive and inspect your return (typically within 3-5 business days of receipt):

  • Refunds: Processed within 7-10 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Your replacement item will be shipped within 1-2 business days after return approval

Return Shipping Costs

  • Customer-Preference Returns: Customer bears return shipping costs
  • Defective/Incorrect Items: We provide a prepaid return shipping label
  • International Returns: Customers are responsible for return shipping costs and any applicable customs fees

Refund Timeline and Method

Refunds are issued to your original payment method:

  • Credit/Debit Cards: 7-10 business days after return processing (appearance on statement depends on your bank)
  • PayPal: 3-5 business days after return processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We gladly offer exchanges for size or color within 15 days of delivery:

  • Exchanges are subject to product availability
  • If your desired exchange item is unavailable, we will issue a refund
  • Price differences will be charged or refunded as applicable

Need Assistance?

Our customer service team embodies the same excellence as our garments and is here to help with any questions about shipping, returns, or exchanges.

Email: [email protected]

Response Time: Within 24 hours during business days

We appreciate your trust in Men’s Dress Shirts Store and are committed to ensuring your complete satisfaction with our premium collections.